* Pure Tranquility requires a doctor referral for new clients *
We appreciate that you’ve chosen us for your massage and bodywork needs. To provide the best service possible to our clients we have implemented the following policies.
Inappropriate Behavior Policy - ZERO TOLERANCE
Massage Therapy at Pure Tranquility is strictly for therapeutic purposes only. There is absolutely no sexual component whatsoever. We have a ZERO TOLERANCE POLICY - any insinuation, joke, gesture, conversation, or request will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee, regardless of the length of your session. Depending on the behavior exhibited, we may also file a report with the local authorities. Treat your therapist with respect and dignity and you will be treated the same in return.
We respectfully ask that you provide us with a 24 hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 24 hour notice, we are often unable to fill that appointment time. This is an inconvenience to your therapist and also means our other clients miss the chance to receive services they need. For this reason, you will be charged 50% of the service fee for the first missed session and 100% of the service fee for each session after that. We also reserve the right to require a credit card number to be given to book future appointments so that appropriate fees may be charged if a late cancellation does occur. We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we request that you cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis.
Late Arrival Policy
We request that you arrive 5 minutes (for established clients) or 10 minutes (for new clients) prior to your appointment time to allow time to fill out any required paperwork as well as answer any intake questions your therapist may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client, so often times we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in loss of time from your massage so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival. In return, we will do our best to be on time, and if we are unable to do so, we will add time to your session to make up for our late arrival or adjust the service charge accordingly.
Anyone who forgets or chooses to miss their appointment will be required to pay the full amount of the missed session before scheduling another appointment. If you no-show an appointment that was paid by gift certificate, the gift certificate will be void because it will take the place of payment for the missed session.